Troubleshooting

Levelogger PC Software:

  1. You must have administrator privileges to install software on a computer.
  2. Windows 7, 8, and 10 Operating Systems support Levelogger Software.

AquaVent data has been accidentally erased:

If the AquaVent has been restarted and the old data has not been saved, select the download option "Recover Previous Log". This will download your previous data set.

Try the following if your AquaVent is not communicating with Levelogger PC Software, or you are getting a communication error message:

  1. Make sure you have installed the batteries correctly:
    • Ensure proper polarity, paying attention to the positive {+} and negative {-} symbols etched in the holder
    • Ensure proper alignment; the spring contacts in the housing should be lined up with the protruding contacts on the bottom of the battery holder
  2. Check the Vented Cable connections to the AquaVent logger and Wellhead. Ensure they are lined-up correctly and there is no dirt or debris in the connection.
  3. Make sure you are using the correct Wellhead Connector Cable to connect to the PC.
    • You must be using a USB Connector Cable connected to the 10-pin Solinst Protocol connection on the Wellhead. The cable and connection are colour-coded orange.
  4. Check that the USB Connector Cable is connected to the same Com Port that is chosen in the upper middle of the Main Window of the Levelogger Software.
  5. Check the Com port settings. They should be as follows:
    • Bits per second: 9600
    • Data bits: 8
    • Parity: None
    • Stop bits: 1
    • Flow control: None (This may have been set to Xon/Xoff – change it to None, Select [OK] and back out of this pathway.)
  6. Try communicating with another AquaVent logger, Wellhead, Vented Cable or USB Connector Cable.
  7. Try using a different computer.
  8. If problem persists, contact Solinst.

To reset the AquaVent battery indicator, after replacing the Wellhead batteries:

Go to the Diagnostic Utility in Levelogger Software, click "Run Diagnostics", then click "Reset AquaVent Battery Indicator".

Note:

For diagnostic purposes, you may want to install the end of the Vented Cable with the serial number to the surface connection at the Wellhead.

 

®Solinst and Levelogger are registered trademarks of Solinst Canada Ltd.
™AquaVent is a trademark of Solinst Canada Ltd.