10.0 Diagnostics Utility

The Levelogger Software Diagnostics Utility can be used for troubleshooting the AquaVent and obtaining information about that AquaVent, which can assist the Solinst Technical Support representative to identify and fix any problems you may encounter. The Diagnostics Utility can be launched from the Utilities menu at the top of the software. The utility can be used to run a self-test, do a Memory Dump, create and email reports, and reset the AquaVent battery indicator.

 

10.1 Run Diagnostics

The Run Diagnostics function reads the following information from the AquaVent:

  1. Logger and Wellhead Serial Numbers
  2. Model Number
  3. Logger and Wellhead Firmware Versions
  4. Battery Voltage
  5. Charge Level
  6. Current Level Reading
  7. Current Temperature Reading
  8. Max/Min Pressure Reading
  9. Max/Min Temperature Reading
  10. Max/Min Conductivity Reading
  11. Total Number of Logs

This information can be used to identify firmware, battery and/or temperature/ pressure sensor problems. This function also performs a series of self-tests on the AquaVent to check for problems with the battery, memory, pressure/ temperature sensor. If any of these tests fail then a report should be created and emailed to Solinst Technical Support. To execute this function simply click the 'Run Diagnostics' button.

Figure 10-1 Run AquaVent Diagnostics

 

10.2 Read Memory Dump

Note:

It is recommended that, before attempting to use this function, you use the 'Create Report' function to send a report to the Solinst Technical Support.

This function creates a complete dump of the AquaVent's memory, which can then be sent to Solinst Technical Support for analyzing.

To execute this function simply click the Read Memory Dump button. Performing a memory dump will create a *.xle file of the data to save.

Figure 10-2 Read Memory Dump

 

10.3 Create Report

Note:

The 'Email Report' option automatically creates a report and attaches it to an email to send to Solinst - all in one step.

This function simply creates a text file containing the information obtained from the Run Diagnostics function. When you click the Create Report button, a window will pop up asking you to fill out your company information. Simply fill this out and the resulting report can be saved or sent to Solinst Technical Support for troubleshooting.

Figure 10-3 Customer Info Input Window

 

Figure 10-4 Report Example

 

10.4 Email Report

Clicking Email Report will guide you through the process of creating a Diagnostics Report, and it will automatically attach the report to an email to send to Solinst Technical Staff for troubleshooting.

 

10.5 Software/Firmware Updates

Note:

Your Computer must have an Internet connection to check for software and firmware updates.

You can also check for updates using the Help menu.

Each time the Diagnostic Utility is opened, it automatically checks for software updates. If there is an update, "Software Update Available" will appear in the top right of the window. When you click the message, a web page will open, allowing you to download the software update.

The Utility also checks for firmware updates. "Firmware Update Available" will appear in the top right of the window. Clicking the message will open a web page where you can download the firmware update. See Section 11 for firmware update instructions.

 

10.6 Reset AquaVent Battery Indicator

After replacing the Wellhead batteries, in order to reset the battery indcator in the Levelogger Software, click the "Run Diagnostics" button, then click "Reset AquaVent Battery Indicator".

Figure 10-5 Reset AquaVent Battery Indicator